We offer a wide range of services to meet your needs.

Community Bank Solutions

Short Term Projects with Long Term Benefits

 

  • Credit Culture
  • Credit Process Improvement
  • Loan Review
  • Loan Pricing Matrix
  • Mortgage Market Share

 

  • Lean Six Sigma / Continuous Improvement Solutions
  • Executive Coaching
  • Transformational Service / Customer Feedback Systems
  • Sales Management
  • Strategic Planning – Development / Execution
  • Strategic Marketing Plan

 

  • Regulatory Enforcement Response
  • Problem Loan Management
  • Charge Off Recovery

Health Care

Quote from Transforming Health Care : Charles Kenney

  • Quality service in Health Care “is about reliance on a well-constructed, continuously improving system that long outlives any leader, no matter how dynamic.” – Page 152
  • Hospital leaders “were well enough along their (Lean) journey to set lofty expectations based on their belief that the principles and tools of (Lean) would enable them to address the problems in an innovative fashion that best serves the needs of both patients and staff.” – Page 94
  • Outpatient operating room improvement produced the
    following results:
    • “Patient travel distance down
      82 percent.”
    • “Patient time in process (defined as check-in to discharge on day of surgery) down 40 percent.”
    • “So often, people try and solve capacity issues by asking employees to work faster or harder or for longer hours without looking at their work from a system perspective.  When they inevitably fail, we assume that they need more resources – more tools, more rooms, more people, more inventory.  When we carefully study the work … more often than not, you reveal tremendous amounts of untapped capacity.” – Page 103

Government

Courageous government leaders are asking the right questions about public service :

 

  • Who Is My Customer?
  • How can I provide a higher level of service to them?
  • How can I accomplish more with fewer resources?

Process Improvements in government have lagged those in manufacturing or in the service sector.

Non-Profits

Leaders of non-profits bring a noble vision and mission to the challenging operating environment of small resources for big needs.  Motivating and leading volunteers is a monumental challenge.  Continuous Improvement in non-profits means high-value stewardship in life changing contexts ….

We look forward to working with you!

501.230.5293

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