Quote from Transforming Health Care : Charles Kenney

• Quality service in Health Care “is about reliance on a well-constructed, continuously improving system that long outlives any leader, no matter how dynamic.” – Page 152
• Hospital leaders “were well enough along their (Lean) journey to set lofty expectations based on their belief that the principles and tools of (Lean) would enable them to address the problems in an innovative fashion that best serves the needs of both patients and staff.” – Page 94
• Outpatient operating room improvement produced the
  following results:
  • “Patient travel distance down
    82 percent.”
  • “Patient time in process (defined as check-in to discharge on day of surgery) down 40 percent.”
  • “So often, people try and solve capacity issues by asking employees to work faster or harder or for longer hours without looking at their work from a system perspective.  When they inevitably fail, we assume that they need more resources – more tools, more rooms, more people, more inventory.  When we carefully study the work … more often than not, you reveal tremendous amounts of untapped capacity.” – Page 103